FAQs

What issues can TheraHive help with?

TheraHive programs use DBT to address a wide range of personal challenges, including emotional sensitivity and regulation, impulsivity and reactive behaviors, depression, anxiety, and stress management, as well as rumination and negative thought patterns. We also help with building interpersonal effectiveness, improving relationships, and enhancing emotional intelligence and empathy. Our programs focus on practical skills that have been proven to improve mental health and overall well-being. Whether you want to build resilience, manage emotions more effectively, or enhance your relationships, our courses are here to help.

For more details on how DBT can support your growth, visit our blog: Who Is DBT For?

Can TheraHive replace face-to-face individual therapy?

Our service is not intended to replace individual therapy. That said, for many students psychoeducational learning is enough to address their goals. In other cases, they supplement individual therapy with our courses.

What are psychoeducational groups?

We know, “psychoeducational” is a mouthful—it simply combines psychology and education. Our programs focus on teaching practical psychology skills, grounded in scientifically proven methods, to help improve your mental health. These groups are beneficial for everyone, regardless of what you're facing, and offer one of the best ways to learn skills that support your goals and enhance your well-being.

What is blended learning (and a flipped classroom)?

Blended learning combines independent, self-paced study with live, coach-led sessions. At TheraHive, we also use a "flipped classroom" approach, where you first explore new topics on your own, and then use live sessions to deepen your understanding through discussion and hands-on practice. Our self-paced content includes text, videos, case studies, and interactive exercises, while the live sessions, guided by a coach, provide personalized support in a small group setting of 6 to 10 students.

How many people are in your hives (groups)?

Sometimes small is better, we limit the size of our groups, or 'hives,' to six to ten participants. This size ensures that everyone is fully engaged and gets personal attention from our coaches. Also, there's a wealth of research that suggests this is the optimal size for learning mental health skills.

How long does it take to start your program after enrolling?

The start time depends on the number of applications we receive and your flexibility with live session scheduling. On average, it takes just a couple of weeks to place students in a group, but if you need a less common session time, it can take up to two months.

Are your hives (groups) private and confidential, and can I be anonymous?

Absolutely! At TheraHive, we prioritize privacy by using backend systems that comply with many of the same standards set by The Health Insurance Portability and Accountability Act (HIPAA). We also require that students sign a commitment letter to respect each other's confidentiality. You can use any name in our system, your personal details remain private, and video filters are available to protect your identity.

Are group members allowed to connect with each other outside of TheraHive?

We discourage members of a hive from sharing personal contact information with each other, at least until their respective programs are complete. We recognize that some students form a strong bond during our program and we enable hive members to do this through our platform but recognize that it is ultimately up to their discretion when it comes to sharing personal information.

How many hours of work are required each week?

Our courses are crafted with your busy schedule in mind. Each week, expect to commit roughly an hour to an hour-and-a-half to self-paced learning, and another hour participating in a live session. It's manageable, flexible, and tailored to accommodate your lifestyle.

What participation requirements are there?

Students are expected to attend all live sessions with their video camera on, in a quiet and private location. In addition, you’ll be expected to read and abide by our code of conduct (you can see a version of this in our terms of service), and you’ll be expected to complete all the self-paced content and home practice each week. Unfortunately, if you cannot adhere to these guidelines you may be removed from the program without a refund (see our refund policy).

What happens if I miss a live session?

When you enroll in our main programs (not our advanced groups), you’re committing to attending all live sessions. However, we understand that sometimes missing a session is unavoidable. To protect the privacy of all participants, live sessions are not recorded. If you miss a session, we recommend scheduling a 1:1 make-up session with your coach. Please note that if you miss more than one live session and do not complete a make-up session, you will not be eligible for a certificate of completion.

Can I maintain access to your curriculum after graduation?

Yes, you can subscribe to our platform after graduation to continue accessing all the self-paced curriculum and learning materials.

What is Dialectical Behavioral Therapy (DBT)?

DBT, short for Dialectical Behavior Therapy, is an empowering method of personal development, created by Dr. Marsha Linehan. It's known for its high effectiveness in catering to a diverse array of needs. DBT emerged from Cognitive Behavioral Therapy (CBT), which is also renowned for its substantial research support. Our courses, led by trained coaches, follow the same well-established research and skills that are integrated into DBT.

For more details on how DBT can support your growth, visit our blog: Who Is DBT For?

What qualifications do TheraHive coaches have?

At TheraHive, we prioritize high-quality coaching over formal credentials alone. All our coaches are trained and supervised by Dr. Alicia Smart, a Linehan Board Certified Clinician, to meet our rigorous standards. They come from diverse backgrounds, including licensed therapists and experienced DBT practitioners. Every coach undergoes an internal training program focused on effective DBT instruction, combining personal experience with DBT and strong teaching skills to foster a supportive environment. We ensure quality through continuous supervision, student feedback, and regular assessment of outcomes. Learn more about coach qualifications in this blog post.

How much does your program cost?

First off, we don't hide the cost of our program and there are no hidden fees. You can find the cost of each program on the program details page. Or use these links: Adult DBT Program, Adolescent DBT Program, Advanced DBT Program, Coaching Program.

Do you accept insurance?

We do not currently accept insurance, or handle insurance claims. That said, the cost of our program is often comparable to what you'd pay in co-pays via your insurance provider. If you're not sure what your insurance covers, please review your policy. If you share documentation of your co-pay with our team we may be able to match that cost.

What forms of payment do you accept?

Payments are made in advance via all major credit cards as well as Google Pay, Apple Pay, Link, and ACH.

What is your refund policy?

At TheraHive, we keep our classes and groups small to ensure the best outcomes for our students. This requires careful coordination to operate groups below a maximum number of students and above a minimum number. Additionally, we can only add students at the breaks between modules. Therefore, we generally do not offer refunds. Here are the details of our refund policy:

1. Upfront Payments: For students who pay upfront for our program in exchange for a discount, we do not offer refunds.
2. Tuition Deposit and Weekly Payments:
   • Students who pay a tuition deposit and then make weekly payments are not eligible for refunds on payments that have already been made.
   • The tuition deposit is non-refundable. However, if a student decides to drop out of the program, they are not obligated to pay for future weeks. Upon notification of their intent to drop out, we will apply their tuition deposit accordingly.
3. Advanced DBT Skills Groups via Subscription:
   • We do not offer refunds for subscription payments.
   • However, students will stop being charged as soon as they notify us of their plan to stop their subscription.
   • If students have paid in advance for sessions, they may continue to attend those sessions.

The only exception to this policy is if we need to cancel or reschedule a class. The above policy is critical to keeping our program affordable for students and provides us with time to backfill seats that open when students leave out program before completing it.

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What should I do in the event of a crisis?

We are concerned about your well-being but we are not a crisis intervention or hotline. So, if you are having a crisis, a life threatening issue, or are in need of immediate help please reach out to the following numbers:

Suicide & Crisis Lifeline: 988

Local Emergency Services: 911

National Suicide Prevention Lifeline: 1.800.273.8355 or Online chat:  https://suicidepreventionlifeline.org/chat/

24/7 Crisis Line: Text HOME to 741741 or call 1-800-273-8255

National Alliance for the Mentally Ill: 1-800-950-NAMI

National Alcohol and Drug Use Hotline: 1-800-662-4357

In addition, the following websites may be helpful in identifying potential therapists for you:

‍https://findtreatment.samhsa.gov/ ‍

suicidepreventionlifeline.org

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